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A Simple Way to Recover More Revenue in the First 120 Days

Date Published: • Author: Julian McPherson

A patient balance reaches 30 days. Your team plans to follow up, but phones are ringing, patients are checking in, and other billing questions need attention. Before long, that same balance is approaching 120 days.

For small healthcare practices, keeping up with aging accounts receivable can be difficult without a clear follow-up schedule. Even a hardworking team needs a consistent process for deciding which accounts need attention and what should happen next.

A Clear Plan for the First 120 Days

Our process guide helps your team organize patient balance follow-up around three key decisions:

  • When to follow up: Establish a schedule so unpaid balances receive regular attention.
  • How to adjust outreach: Define the next communication steps when earlier efforts have not resolved an account.
  • When to consider collections: Identify when unresolved accounts should be reviewed for additional recovery efforts.

If your balances over 90 days are growing, reviewing your follow-up process is a practical place to start. A defined plan can help your team spot gaps and approach overdue accounts more consistently.

Download our process guide below to build a more structured approach to the first 120 days of patient balance follow-up.

PDF Download

Download the guide to improve patient outreach, increase responses, and make it easier for patients to pay.

 

The first 120 days of an outstanding patient balance can be an important opportunity for healthcare revenue recovery. Discover strategies for improving early-stage patient billing, reducing overdue accounts, and strengthening healthcare accounts receivable management.

The first 120 days provide healthcare organizations with an opportunity to address unpaid patient balances before accounts become significantly aged. Consistent billing, timely follow-up, and accessible payment options can help resolve outstanding balances and reduce the volume of accounts requiring later collection efforts.

Early-out collections refer to outsourced or internally managed patient balance follow-up activities that occur before accounts are placed into traditional bad debt collections. These programs often emphasize billing support, payment reminders, account resolution, and communication to help healthcare organizations recover outstanding patient balances earlier in the revenue cycle.

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