Recovery rate is an important measure of collections performance, but it does not tell the full story.

For health systems, the agency relationship can affect more than recovered revenue. It can also shape patient communication, internal visibility, compliance confidence, and the overall financial experience after accounts are placed.

That is why many healthcare organizations are starting to look beyond basic performance numbers when reviewing their collections partners.

A modern agency should not feel like a black box. Health system leaders should have a clear understanding of how accounts are handled, how patients are treated, what reporting is available, and whether the agency is aligned with the organization’s broader revenue cycle goals.

To help with that review, we created a short guide: Beyond Recovery Rates: What Health Systems Should Demand from a Strategic Collections Partner.

The guide covers what to look for in a modern collections partner, warning signs to watch for, questions to ask your current agency, and a quick evaluation checklist.

Download the guide to start a more complete review of your collections agency relationship.