One of the more difficult parts of managing patient balances is knowing when an account needs a different level of action.

That is why having clear decision criteria matters.

Sending an account to collections should not be based on guesswork or individual judgment alone. It should be supported by a consistent process that considers patient communication, outreach efforts, and whether the account is still moving toward resolution.

To help simplify that process, we created:

A Guide to Sending Patient Accounts to Collections
This guide covers:

What should happen before an account is escalated
Signs that internal outreach is no longer effective
Common process gaps that delay resolution
A simple framework for making more consistent decisions
Download the guide below to learn how healthcare organizations can create a more structured approach to managing unresolved patient balances.