About IC System
IC System supports healthcare providers with respectful, patient-focused collections that protect relationships, ensure compliance, and recover revenue with care and compassion.
Is your healthcare organization launching an RFP for qualified vendors to bid on debt collection services for first-party or bad debt collections? Invite IC System to participate in the RFP, and we’ll provide a competitive proposal and fee.
Healthcare Debt Collection Experts
IC System understands healthcare’s unique financial challenges. With decades of experience, we provide patient-friendly collections that protect trust while improving revenue. Our HIPAA-compliant processes, ethical outreach, and proven results make us a reliable partner to hospitals, clinics, and practices nationwide.
Credentials You Can Trust.
Certified Professionals In Healthcare and Hospital System Collections
Your medical collections agency partner needs to understand the complex healthcare industry to succeed. That means they should understand self-pay, primary, secondary, and tertiary inventories. Our staff includes subject matter experts who work closely with the Healthcare Financial Management Association (HFMA) and the American Association of Healthcare Administrative Management (AAHAM).
Our healthcare managers have been certified in the HFMA’s Certified Revenue Cycle Representative (CRCR) Certification Program and AAHAM’s Certified Revenue Cycle Specialist (CRCS).
IC System’s Vice President of Healthcare Strategy and Continuous Improvement – Kristina Gursky, is a leader in translating real-world revenue cycle challenges into solutions for revenue professionals. She currently serves as National Vice President of the Association of Revenue Cycle Professionals (ARCP).
She holds multiple professional credentials, including AAHAM Certified Revenue Cycle Professional, ARCP Certified Executive Revenue Cycle Professional (CERC), and HFMA Certified Revenue Cycle Specialist, along with a degree in Healthcare Administration.
Get answers about HIPAA compliance, patient-first debt collection, and the qualifications to look for when choosing a healthcare collection agency.
IC System provides healthcare debt collection services with HIPAA-compliant processes for handling patient information. Its safeguards include limiting employee access to information needed for their work, maintaining physical and electronic security measures, and requiring employee confidentiality commitments. IC System also provides a HIPAA business associate agreement for healthcare clients.
When evaluating any collection agency, healthcare providers should review its privacy and security practices and establish an appropriate business associate agreement before sharing protected health information. A private “HIPAA certification” does not replace these obligations or establish government approval. HHS does not recognize private certifications as proof of compliance with the HIPAA Security Rule.
A patient-first debt collection approach helps patients understand and resolve medical balances through respectful communication and attention to their individual circumstances. This includes explaining the amount owed, addressing billing questions or disputes, and discussing available payment arrangements or financial assistance under the healthcare provider’s policies. Patients should understand their options and know where to get help throughout the account resolution process.
IC System supports this approach through trained Patient Financial Advocates, call quality monitoring, and patient satisfaction feedback. Representatives are trained to listen and communicate with compassion, with the goal of recovering eligible balances while protecting the patient-provider relationship. Providers should also expect their collection partner to report patient complaints and follow the organization’s approved account resolution policies.
A healthcare debt collection agency should have the licenses and bonds required for the states it serves, along with documented privacy, security, and compliance practices. Providers should request current security audit documentation and understand its scope. IC System’s published security standards include SOC 2 Type 2 audits and PCI DSS assessments, which address different aspects of data and payment security.
Healthcare-specific staff credentials are another useful consideration. IC System’s healthcare managers have earned certifications through the Healthcare Financial Management Association’s Certified Revenue Cycle Representative (CRCR) program and the American Association of Healthcare Administrative Management’s Certified Revenue Cycle Specialist (CRCS) program. These are professional qualifications held by individuals, not agency-wide licenses or guarantees of compliance. Providers should consider them alongside healthcare experience, documented procedures, and ongoing quality reviews.